Shipping And Return Policy

LITA Artificial Grass offer flat rate shipping based on the order price. The product ordered will have a corresponding rate, A flat rate of $20 will be charged for shipping on orders under $200 and free shipping on orders above $200.

Supported shipping range: United States

Standard Rolls And Short Rolls Delivery Times
Handling time: 1-2 business days
Delivery: Fedex: 2-4 business days, Trucking: 4-5 business days

Sample Delivery Times
Handling time: 1 business days
Delivery: 2-4 days

NOTE: Due to the potential differences in order sizes, Artificial Grass Wholesalers make use of multiple shipping service providers. As such, we are unable to guarantee the exact delivery times stipulated above. We do however understand that now that you have made the decision to purchase, that you would like to get your grass installed as fast as possible, and we will do everything we can to ensure a speedy delivery. If you need an order delivered by a specific date, please contact us to discuss options. Call: 909-212-5413

Warranty Coverage
If your product is defective in material or workmanship and you return it to us within one year from the date of Lita invoice unless you can provide Lita a valid date of purchase invoice, we will replace it or, at our option, repair it at no charge to you. If we repair the defective part, we may use reconditioned replacement parts or materials. If we replace it, we may replace it with a reconditioned one of the same product, design or number of spokes.

Warranty Exclusions
This warranty does not cover any damage to the product caused by accident, misuse, failure to follow installation and operation instructions, misapplication, alteration, or attempted unauthorized repair service by anyone other than Lita Grass.

Limitations Of Warranty
Repair or replacement of the product by Lita Grass is your sole and exclusive remedy. Implied warranties, including those of fitness for a particular purpose and merchantability, are limited in duration to ten (10) years term of this express and limited warranty. We will not be responsible for incidental or consequential damages. There are no express warranties, which extend beyond those set forth in this document.

Lita Grass does not offer call tags for any return. No returns will be accepted without prior authorization by calling or writing Lita Grass to request an RMA number. Parts will only be considered for return if the request is made within 30 days from the date of Lita Grass invoice. Incorrect, damaged or missing parts must be reported within 2 working days of the time the products are received. A handling fee will be charged to restock parts unless otherwise specified.Lita Grass reserves the right to refuse to issue an RMA at our discretion. Please note all parts returned must be packaged correctly; the customer will be responsible for merchandise damaged in shipping due to inadequate packaging. Lita Grass will not be responsible for return freight on overseas orders. Return email: info@litagrass.com